Helping our clients improve procurement and contract performance
At FM8, we understand the challenges and opportunities that our clients face in the highly competitive and regulated government, defence and commercial market sectors. Our teams have worked with both buyers and suppliers of facilities management services, and we know how to deliver performing contracts, stable foundations for future improvement, and positive transformation. We take the time to understand how our clients operate and the performance requirements they have to achieve. Working on an integrated basis, our teams then develop a range of performance options and approaches to support our clients through every stage of the performance improvement process, from planning and strategy to execution and evaluation. Whether our clients need to supplement their existing team with flexible and skilled resources, or they need a full-service solution for their project, we can tailor our approach to meet their specific needs and objectives.
The FM8 x 8 Service Audit
We help our clients to assess and improve performance through the use of our FM8 audit tool to conduct a comprehensive and objective assessment of their facilities management performance. We then help our clients to use the results of the audit to identify and prioritise areas for improvement, and to implement and evaluate improvement actions. Our services are informed by the proven methodologies of lean six sigma, agile project management, service model design, and user experience profiling, adapted for use within facilities management contracts. These methodologies are embraced within the FM8 audit too, which uses an 8 by 8 diagnostic tool to assess performance from the viewpoint of the buyer, the supplier, and the service user to provide a holistic approach to understanding contract performance and the projects necessary to enhance overall outcomes.
Adopting tried and tested performance improvement frameworks
We help our clients to apply the principles of lean six sigma to their facilities management processes to identify and eliminate waste and unnecessary variation, and to use data-driven tools and techniques to measure and improve the overall quality and efficiency of their services. We also help our clients to implement agile project management practices to deliver value faster and more flexibly, and to respond to changing customer needs and expectations. This approach helps us to design and deliver user-centric services, applying the principles of service model design to facilities management services, and to use creative and collaborative methods to define and deliver services that meet the needs and preferences of their customers and users. We also help our clients to apply the principles of user experience profiling to their facilities management services, and to use qualitative and quantitative research techniques to understand and enhance the satisfaction and loyalty of their customers and users.
Why use FM8?
We recognise the sensitivities about using an external organisation to support performance improvement initiatives within your organisation, and the challenges of incorporating processes as part of routine service delivery. As an organisation with experience of both supplier and client organisations, we bring a combination of competency and capacity to the clients we work with, supplementing their own capabailities with a flexible and experienced team to carry out discrete projects with defined improvement deliverables.
Flexible work team
We provide our clients with the right people at the right time, depending on their project requirements and budget. Our team consists of facilities management experts who have over 35 years of combined experience in tendering £15 billion of facilities management opportunities in the government, defence and commercial market sectors. They have the skills, knowledge and networks to help our clients achieve their desired outcomes.
Experienced people
Our professional team members are experienced and knowledgeable. They have the ability to quickly learn and adapt to new situations and challenges thanks to their broad capabilities in communication skills, leadership experience and past industry exposure. They also have the respect and trust of both buyers and suppliers, which facilitates positive outcomes and enhances the relationship with our clients.
Leading technology
We use cutting-edge technology to support our performance reporting and improvement activities, embracing artificial intelligence tools to generate and review documents, data analytics to provide insights and recommendations, and secure collaboration systems to facilitate communication and coordination. We leverage these technologies to support positive outcomes for our clients, establishing benchmarks and meaningful metrics for output targets.
Proprietary systems
We have developed our own methodologies and service audit frameworks to guide and manage the introduction and monitoring of facility management outputs, based on the best practices and standards in the industry. We also have access to exclusive databases and sources of information to constantly update and improve our systems and tools to ensure that they are aligned with the latest trends and regulations in the sector.